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SHIPPING POLICY

We offer free FedEx ground shipping for all orders to the 48 contiguous U.S. States.

FedEx Ground: Free

FedEx Standard Overnight: $50

For Hawaii, Alaska, Puerto Rico: $25

For International Orders: $25

 

ESTIMATED DELIVERY TIME

Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.

FedEx Ground Shipping (within the US): 3-5 business days

FedEx Standard Overnight Delivery (within the US): 1 business day

International Express Shipping: 3-7 business days

All orders are shipped with FedEx Ground usually operates between 9am – 6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address.

 

TAXES AND DUTIES

All orders shipped to New York are subject to state sales tax.

International shipments to all countries within EU, Switzerland, Norway, United States, Canada, South Korea, Japan, China, Australia and Hong Kong are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price. Hence, your order will not be subject to any additional charges.

 

HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?

If your order is shipped Delivery Duty Paid (DDP) you will not have to pay any duties, but if the order is shipped DDU your local customs should be able to estimate the price. Unfortunately, we cannot provide you with an estimate.

 

IMPORTANT INFORMATION

All orders are fully traceable on our website. Please trace your order by going directly to the Fedex website and using the tracking # provided in your shipping confirmation e-mail. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to P.O. boxes, APO or FPO addresses.

 

FIRST-TIME ORDER POLICY

For security purposes, Delaroq reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. We recommend entering a shipping address where someone will be present to sign for and accept the order to ensure a smooth delivery.

 

INSURANCE

All items are insured against theft and accidental damage whilst in transit from the Delaroq warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.



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