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SHIPPING POLICY

We offer free shipping for all domestic orders.

FedEx Ground: Free

FedEx Standard Overnight: $50

International: $35

We offer-flat rate international shipping. All orders should arrive to their destinations within 3-5 business days.

 

ESTIMATED DELIVERY TIME

Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.

Ground Shipping (within the US): 3-5 business days

FedEx Standard Overnight Delivery (within the US): 1 business day

International Express Shipping: 3-7 business days

 

TAXES AND DUTIES

All orders shipped to New York are subject to state sales tax.

INTERNATIONAL ORDERS

Upon arrival to the destination country, INTERNATIONAL ORDERS MAY BE SUBJECT TO DUTIES AND TAXES BILLED BY THE DESTINATION COUNTRY’S CUSTOMS DEPARTMENT. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be. We are not responsible for customs or transit delays.   

 

IMPORTANT INFORMATION

Please trace your order by going directly to the Fedex website and using the tracking # provided in your shipping confirmation e-mail. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and inclement weather conditions. We are unable to deliver to P.O. boxes, APO or FPO addresses.

ORDER CHANGES AND CANCELLATIONS

Once your order is placed, we are unable to adjust any details. Should you decide you would like to change your order for any reason, we are happy to cancel your current order so that a new order can be placed. Please note once your item has shipped we will not be able to cancel your order with the carrier.

 

FIRST-TIME ORDER POLICY

For security purposes, Delaroq reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order. We recommend entering a shipping address where someone will be present to sign for and accept the order to ensure a smooth delivery.

 

INSURANCE

All items are insured against theft and accidental damage whilst in transit from the Delaroq warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

 

PRE-ORDER ITEMS

Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.

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