Returns & Exchanges

We want you to love your purchase. If something isn’t right, you can start a return or exchange easily through our Returns Portal with your order number and email or ZIP code.

Eligibility Window

• Returns for refund: within 14 days of delivery.

• Exchanges: request within 14 days; we’ll ship the new item once your original scans in transit.

• Drop-off deadline: please hand off your return within 7 days of creating your label.

Condition

• Items must be new, unused, and unaltered, with all tags, dust bag, and protective materials included.

• Sets or bundles must be returned in full.

• We may refuse items that show wear or are missing components.

Fees & Refunds

• A $9 flat return shipping fee will be deducted from your refund.

• No restocking fees.

• Original shipping charges are non-refundable.

• Refunds go back to your original payment method; please allow 5–10 business days after receipt (your bank may need more time).

Exchanges

• One exchange per order is allowed.

• Exchanges are subject to stock availability.

• If your requested item is out of stock, we’ll process a refund instead.

Non-Returnable Items

• Final sale, personalized/monogrammed items, and gift cards cannot be returned or exchanged.

Gifts

• Gift returns may be refunded as store credit to the recipient once inspected.

Damaged/Incorrect Items

• If your item arrives damaged or incorrect, contact info@delaroq.com within 48 hours of delivery with photos so we can make it right.

How to Start

1. Go to our Returns Portal.

2. Enter your order number and email/ZIP.

3. Select your item(s), choose return or exchange, and download your prepaid label.

4. Pack securely with all components and drop off within 7 days.

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