Return Policy

WHAT IS YOUR RETURN / EXCHANGE POLICY?
Delaroq will accept returns for handbag orders for refund in their original condition within 14 days of receipt of your order. Returned handbags must also include the dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return. If you would like to exchange your handbag for an alternate size, please e-mail info@delaroq.com. Note: For all exchanges you must request a full refund. You may then re-order the correct item(s) once a full refund has been issued to your account.
*Conditions apply. No returns or exchanges on discounted items. 

HOW DO I RETURN / EXCHANGE AN ITEM?
To return/exchange an item, please contact info@delaroq.com and request a(n) return/exchange. Make sure you provide your order ID, tracking number and reason for the return/exchange. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

Original shipping costs are non–refundable, and a $10 fee will be applied if you choose to use our domestic return label. Delaroq reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

I HAVE RECEIVED A FAULTY PRODUCT, WHAT SHOULD I DO?
We will need to establish the details of the damage before we decide how to proceed, please do not send anything back to us without our knowledge and confirmation. Please visit our contact page for contact information.

I WANT TO RETURN SOMETHING BUT I CHECKED OUT AS A GUEST / DON’T HAVE AN ACCOUNT. WHAT DO I DO?
Please contact info@delaroq.com and provide them with your order ID, tracking number and reason/exchange.

I RECEIVED AN ITEM FROM YOU AS A GIFT. CAN I RETURN IT?
If the gift was bought from us online, you can return it within 14 days upon delivery. We require the name of the person that bought the gift, and the item must be in its original condition with all the tags still attached. If the items are returned for a refund, this can only be issued to the original form of payment.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR THE PACKAGE?
All orders sent from us are insured until you have received it. FedEx requires a signature upon delivery, therefore, we strongly advise you to track the order to make sure you are available at the shipping address at the time of delivery.

WILL I RECEIVE A FULL REFUND?
When returning items from your order, if such returns are shipped/postmarked within 14 days of receipt, and are returned in their original, unworn condition and with tags attached, then we will issue a full refund EXCLUDING the initial shipping cost, tariffs and duties.

WHEN DO I GET MY REFUND?
When we have received and processed your return, we’ll send you an email confirmation. Normally it takes 3-5 business days before you can see the refund back on your account, depending on your bank, credit card or form of payment.